Support

We're happy to help. Please use the channels below to get support or report an issue.

Report an Issue or Ask a Question

The fastest way to reach us is through the Mac App Store: open the App Store app on your Mac → find Soundbar Keeper in your purchases → click "Report a Problem". We receive every report and respond directly through the App Store system.

Mac App Store →

Frequently Asked Questions

Most common questions are answered on the product page.

View FAQ →

System Requirements

macOS 13 Ventura or later, plus an external audio output device (USB, HDMI, optical, or Bluetooth soundbar / DAC).

Managing Your Purchase

Open the App Store app on your Mac → click your profile picture in the sidebar → View Information → scroll down to Manage under Purchases.

Reporting a Bug

When reporting an issue, please include your macOS version, the app version, and steps to reproduce.